Paper info

Towards a more social perspective of network management: An action research study on trust and commitment

Katri Nykänen , Kristian Moller and Timo Järvensivu

The paper was published at the 25th IMP-conference in Marseille, France in 2009.

This paper focuses on network management. We highlight the social perspective of network management and present an action research study on creating, maintaining and restoring trust and commitment in a network. Through theoretical review and empirical findings, we discuss how trust can be divided into initial and evolved trust, what are the dynamics of and between trust and commitment, and through what kind of mechanisms trust and commitment can be influenced.