Paper info: Business network and corporate sustainability view on value co-creation as part of business model innovation – a case study of district heating companies in Sweden
Business network and corporate sustainability view on value co-creation as part of business model innovation – a case study of district heating companies in Sweden
Edith Andresen, Olof Bjorkqvist and Karin Stengard
Place of Publication
The paper was published at the 34th IMP-conference in Sri Lanka in 2018.
Climate change and the present call for new and more sustainable heating solutions has induced development of renewable energy products and changed the competitive situation in the heating market. The Swedish district heating (DH) business has a dominant energy delivering role, but is now pressured by competition. DH utilities, often municipality owned, are required to address corporate sustainability and acts in traditional ways focusing delivery and value capture, and not on value creation for its customers, Decreasing DH energy deliveries has enforced a search for new customers and for securing business by developing new offerings and/or changing their old business models. Such processes are either initiated by top-management, or have emerged through a value co-creation process with customers and/or other significant actors. Value co-creation is a complex process requiring actor interaction, relationship development, resources and capability in terms of business model innovation. However, BMI literature is rather unexplored in terms of studies on factors facilitating value co-creation beyond the customer-supplier relationship to relationships among stakeholders in a wider perspective. The aim of this paper is thus to explore network and corporate sustainability related value co-creation with or without significant other actors in the DH industry focusing context related factors facilitating or hindering network and corporate sustainability related value-co creation. The study is a qualitative, comparative case study comprising six Swedish DH companies. The contribution to research is the development of an integrated model addressing challenges in the value co-creation process including public/private actors