Paper info: "Development and Implementation of Customer Solutions: A Study of Process Dynamics and Market Shaping"
Title
"Development and Implementation of Customer Solutions: A Study of Process Dynamics and Market Shaping"
Authors
Christian Kowalkowski
Linköping Institue of Technology
Sweden
Sergio Biggemann
University of Otago
New Zealand
Place of Publication
This paper was published in Industrial Marketing Management, volume 42(7), pages 1083,1092, in 2013.
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Abstract
A broad, dynamic network perspective on solution processes remains scarce. This article presents the process of developing and implementing customer solutions and its effects on the wider business environment by investigating customers and suppliers in the global mining industry (Australia, Chile, and Sweden), analyzing the deployment of a new customer solution, and assessing the changes to the competitive environment and focal firms