Paper info

Monitoring public procurement of corporate travel services - a triadic perspective

Anne Holma and Anu Bask

The paper was published at the 28th IMP-conference in Rome, Italy in 2012.

Policy compliance is a challenge in centralized service procurement, specifically in situations where the service is used by an individual employee who has direct access to service providers. Examples of such services are corporate travel services, where policy noncompliance and maverick buying is often seen as a problem. In this paper we take a triadic perspective, and investigate how a corporate travel buyer in the public sector, a business travel agency, and a technology provider cooperate to monitor travel purchase. The study adds our understanding of how service purchasing and supply processes can be developed in three-party cooperation, focusing on policy compliance and monitoring.