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Paper info: Modular Services in Inter-Organizational Networks: Three Metaphors

Title


Modular Services in Inter-Organizational Networks: Three Metaphors

Authors


Martin Spring

Place of Publication


The paper was published at the 25th IMP-conference in Marseille, France in 2009.

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Abstract


The use of the principle of modularity in the management of product design and manufacture is briefly outlined, as well as its more general potential as a way to explain the organization of inter-organisational networks. It is noted that modularity in services is relatively neglected. Metaphor and analogy are identified as ways to help break from product-based thinking in analyzing service modularity, and three metaphors are suggested, drawn from the performance of jazz music, turn-taking in conversation, and the computer science concept of 'statefulness'. Novel aspects of service modularity are therefore identified, and their implications for research in inter-organisational networks discussed.