Paper info: The emotional dimension of organisational work when B2B relationships are dissolved
The emotional dimension of organisational work when B2B relationships are dissolved
Annmarie Ryan andKeith Blois
Place of Publication
The paper was published at the 25th IMP-conference in Marseille, France in 2009.
The emotional dimension of organizational work is a vital and yet under-explored area of research. A central feature of work in this area is recognition of the tensions employees face when personal goals come into conflict with managerial or organizational goals. This paper will consider the tensions which boundary spanning staff can face when their belief about how they should enact their role is not accepted by their employer as meeting the firm's objectives. This paper builds upon the growing research on the ending of business relationships by examining the nature and management of emotions during such periods. The discussion will draw on Fiske's (1992) Relational Models Theory and its extension into the discussion of 'taboo trade-offs'.