Paper info: Customer knowledge creation in strategic business networks: Towards an analytical framework
Customer knowledge creation in strategic business networks: Towards an analytical framework
Turku School of Economics and Business Administration
Place of Publication
The paper was published at the 25th IMP-conference in Marseille, France in 2009.
This paper focuses on customer knowledge creation in strategic business networks. We suggest that different knowledge creation processes require different types of relationships between companies. Based on this idea and drawing on literature from organizational learning, strategic networks and the IMP industrial network approach we propose an analytical framework for describing customer knowledge creation within a strategic business network. The framework takes into account the levels of knowledge creation (community of interaction, business relationship and network), the processes of knowledge creation (combination, internalization, externalization and socialization) and the qualities of business relationships (initiation, encounter, intimacy) required to create customer knowledge in strategic business networks. The framework can be used in analysing knowledge creation as an inter-firm activity in strategic business networks. The paper contributes to the theory of strategic business networks but also more generally to industrial network thinking.