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Paper info: Dimensions for describing and explaining the successful outcome of the IS outsourcing process - emphasising the relationship perspective

Title


Dimensions for describing and explaining the successful outcome of the IS outsourcing process - emphasising the relationship perspective

Authors


Linda Bergkvist
Karlstad university
Sweden
Linda Bergkvist

Place of Publication


The paper was published at the 24th IMP-conference in Uppsala, Sweden in 2008.

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Abstract


Outsourcing of Information Systems (IS) is an accepted practice that is continually evolving. The critical role of an effective client-IS supplier relationship has been argued as a precondition to reach successful IS outsourcing. Though the importance of the IS outsourcing relationship, few studies have applied the relationship as their focus. This research study contributes to the knowledge gap by studying the success of IS outsourcing processes from a relationship perspective. The purpose of the paper is to identify dimensions for describing and explaining the successful outcome of the IS outsourcing process.The success of the IS outsourcing process is studied from the perspective of the IS life cycle model, the interaction approach and the framework of the IS outsourcing relationship. The review of three different knowledge domains resulted in the identification of the following dimensions: the activity-related, the atmosphere, the contract, the efficiency outcome, the environment, the interaction, the management and the structure.A modified version of the interaction approach is furthermore proposed. The modified version is adjusted to the IS outsourcing relationship and includes, besides its original parts, a time-line, additional dimensions and the specification of the involved firms as composed of three different interacting areas.