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Paper info: INTERACTION EPISODES AS ENGINES OF RELATIONSHIPCHANGE

Title


INTERACTION EPISODES AS ENGINES OF RELATIONSHIPCHANGE

Authors


Jens Geersbro
Copenhagen Business School
Denmark
Jens Geersbro ,
Laurids Hedaa
Copenhagen Business School
Denmark
Laurids Hedaa and
Paul Schurr
University at Albany (SUNY)
United States
Paul Schurr

Place of Publication


The paper was published at the 21st IMP-conference in Rotterdam, Netherlands in 2005.

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Abstract


A framework is discussed for analyzing interaction episode patterns that culminate in changes to abusiness relationship. A nomenclature is developed for mapping and characterizing patterns ofepisodes that take place in time and social space. Interacts, the building blocks of episodes, areexplained, and episode valences are discussed. Critical events are the episodes in which decisionsare made to change resource ties and activity links that represent structural components of abusiness relationship. Discussion using these concepts considers endogenous and exogenousinfluences on episodes, asymmetries in actor perceptions, tolerance zones for interpreting outcomesof episodes, difficulties perceiving patterns, and other issues.