Paper info: Making Sense of IT in Business Networks. A Conceptual Framework on Resources and Information with Empirical Illustrations from IKEA and Edsbyn.
Making Sense of IT in Business Networks. A Conceptual Framework on Resources and Information with Empirical Illustrations from IKEA and Edsbyn.
Place of Publication
The paper was published at the 18th IMP-conference in Perth, Australia in 2002. It was presented in track Marketing.
This paper explores the roles IT plays in business networks. Making sense of IT in such contexts requires being deep, at sub-micro level (where IT ?interplays? with resources), and broad, at network level (where IT-based information flows cross firms? boundaries). A conceptual framework to tackle the roles of IT in business networks is developed on the basis of illustrations about how IKEA and Edsbyn use two specific IT tools to perform tasks, respectively, in product development and efficient production and ordering. The key concepts for the framework, resources and information embeddedness, are then related to IT tools? technical features. The framework finally identifies five basic roles for IT tools, considering the nature of resources and of information in business networks.