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Paper info: Coming full-circle: digital disruption in telecom managed service industry and its impact on offshore outsourcing business model

Title


Coming full-circle: digital disruption in telecom managed service industry and its impact on offshore outsourcing business model

Authors


Santosh Pandey

Place of Publication


The paper was published at the 35th IMP-conference in Paris, France in 2019.

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Abstract


Technological advances in machine learning and artificial intelligence are disrupting traditional ways of working, making way for more efficient and cost effective solutions. Telecom managed service industry is one such area where digital disruption may affect the offshore outsourcing industry and lead to evolution of new business models. This paper, through an exploratory study, discusses how such digital disruption may lead to companies reviewing their offshore managed services strategy and opting to in-source network operations in future.