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    International Journal of Service Industry Management.
    Special Issue: Global Outsourcing of Services

    Global outsourcing has entered its third phase in recent business history. Outsourcing of manufactured goods was followed in the past couple of decades by IT outsourcing which typically involved software development. The third phase of outsourcing - services outsourcing - has now begun in earnest. Boeing uses aeronautics specialists in Russia; Texas Instruments designs chips in India; architects are being sourced in Hungary; U.S. brokerages, investment banks, and rating agencies are sourcing research and industry reports from finance specialists in India; accountants from the Philippines and Ireland are working on taxes and financial reports for U.S companies; and Indian professionals are remotely managing business processes and sophisticated IT networks for large Western corporations. Professional knowledge-intensive service work is now being outsourced around the world, and lower operating costs are not the only motivation driving this phenomenon. Companies are now outsourcing globally to tap the world for expertise in services.

    The special issue welcomes papers, ethnographic, and/or case studies from all areas of business related to the various issues involved in the global sourcing of services in different industries. Suggested topics include but are not limited to:

    * Metrics of outsourcing success

    * Outsourcer and outsourcee characteristics

    * Auditability and assurance of outsourcing relationships

    * Marketing of outsourcing skills

    * Management of outsourcing

    * Antecedents of outsourcing

    * Intra-firm and Inter-firm measures of outsourcing returns

    * Customer perceptions of outsourcing

    * Pitfalls of outsourcing

    * Outsourcing best practices

    * Third party logistics in world wide shipping services

    * Outsourcing in global supply chains

    * Outsourcing (e)-fulfilment services

    Articles submitted to the journal should be original contributions and should not be under consideration for any other publication at the same time. The reviewing process and the manuscript requirements are consistent with IJSIM requirements. Electronic manuscript submissions in PDF or Word format are strongly encouraged and should be emailed on or before 1st June, 2004 to any of the Guest Editors.

    Special Issue Guest Editors

    Ravi S. Behara, Ph.D.

    Associate Professor

    Department of IT & Operations Management

    College of Business

    Florida Atlantic University

    777 Glades Road

    Boca Raton, FL 33431


    Tel: ++1 561 297 2778

    Fax: ++1 561 297 3686

    Somnath Bhattacharya, Ph.D.

    Associate Professor

    School of Accounting

    College of Business

    Florida Atlantic University

    5353 Parkside Drive

    Jupiter, FL 33458


    Tel: ++1 561 799 8713

    Fax: ++1 561 799 8535

    Pieter Pauwels, Ph.D

    Assistant professor

    Faculty of Economics and Business Administration

    Maastricht University

    P.O. Box 616

    NL 6200 MD Maastricht

    The Netherlands

    Tel +31 43 3883774

    Fax +31 43 3884918

    Professor Dr. Janjaap Semeijn

    Open University Netherlands

    Directorate Management Sciences

    Box 2960

    6401 DL Heerlen

    The Netherlands

    Tel +31 45 5762588

    Fax +31 45 5762103

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